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Damage & Claim Policy

At W&S Housewares Co, all our products are quality assessed by the stockmen for any damages upon leaving our warehouse. However, we do recommend that the customer check all stock for any damages upon the arrival of your order. If any damages to products do occur, they must be reported within 7 days of receiving your order. No liability will be taken for claims beyond this state period.

Claims for damages form may be sent via email to or through fax to (02)-96040880. This claim must provide clear information on the invoice number, product code and a description of the damaged item(s) including the exact amount of faulty items and attached images of defects where possible.

We respectfully request your co-operation to enable the matter to be processed in a timely manner and reserve the right to request further information of damaged goods, where necessary, before processing claims. Please note, you may be required to return damaged/defective items to enable quality control and to evaluate packaging. Returned products should be in the same condition you received it and must be in its original packaging. It should also be packaged safely to ensure that it will not be broken in transit.

Your claim will be processed by our dedicated staff and resolved promptly. W&S will approve of the claim and contact you on whether the items will be replaced, discounted or credited.

Returns that have not been authorised will not be accepted. A restocking fee will be charged for all unauthorised returns

W&S earnestly requests the customer’s co-operation in fixing any negligible defects themselves or selling the product at the original purchased price. In the latter case, W&S will reduce the purchased price.

W&S Housewares Co. accepts no responsibility for stock which has been broken instore or stock which has been damaged by the customer’s further shipping or movement of stock to a storage facility. We will not issue credit nor do a replacement in these cases.

Thank you for your co-operation.

Download claim form here.